APPCAM25HD Camera : MAINTAINING SYSTEM, TROUBLESHOOTING

MAINTAINING SYSTEM
TAKING CARE OF YOUR CAMERA
When dust and grime builds up on the camera lens and glass, it affects night vision capability. The infrared light reflects off of the dust and grime, limiting the camera’s “vision.” Use a microfiber cloth to regularly clean the cameras or when night vision video is cloudy or unclear.
MANAGING RECORDED FILES
Over time, your microSD card will fill up with recorded files. If there are files you need to keep, transfer them to your computer for storage and remote viewing.
Otherwise, reformat your microSD card every 4 to 6 weeks
Copying Files from the microSD Card to Your Computer
1. Remove the microSD card from the camera.
2. Insert it into your computer’s SD card slot. Use an adapter if necessary.
3. Navigate to the microSD card and locate your files.
4. Copy them to the computer. These files can now be deleted from the microSD card or the microSD card can be formatted
TROUBLESHOOTING
Before going through these troubleshooting procedures, verify that you have the most current version of this manual. Go to www.uniden.com and select
Owner’s Manuals from the Support tab’s drag-down list. Navigate to your model’s manual and open it. Check the issue and date on the front cover.
HOW TO IMPROVE THE WIRELESS SIGNAL QUALITY

If possible, remove obstacles in between camera and receiver that might reflect the signal. These could include furniture, cabinets, and walls. If the wireless signal is not improved, relocate the camera closer to the receiver.
IF... :
The app cannot find the camera : 
• Make sure your network supports DHCP protocol.
• Make sure that the DHCP option is turned on.
• Make sure the camera and your mobile device connect to the same WiFi router.
• Make sure the WiFi router is activated.
• Make sure the camera is properly powered on.

• Use the “ADD CAMERA” function to manually add the camera.
The camera does not find the router to connect to : 
• Make sure you selected the correct router in the Manage WiFi Network box.

• Make sure you entered the correct password for the router you selected in the Manage WiFi Network box.
My smartphone or wireless device cannot find the camera during setup:
• Make sure the router is turned on.
• Refresh the connection.
• Make sure your smartphone is connected to the same network as the camera.

• Make sure the camera’s green LED is blinking in a 3-flash/pause pattern. If it isn’t, reset the camera by pressing and holding the Reset button on the cord until the LEDs begin to flash.
No image appears : 
• Make sure the power adaptor is not damaged or defective and is plugged into an electrical outlet with power.
• Relocate the camera to obtain the best reception of wireless signals.

• Make sure the camera is properly configured in the app.
Poor image quality : 
Clean the camera lens using a lens cleaning cloth.

Spots or dust on the lens can also cause image quality problems.
Motion detection is not working :
• Make sure the sensitivity setting is not turned OFF. (Set sensitivity through the Advanced tab.)
• Adjust the sensitivity of the motion sensor. (Set sensitivity through the Advanced tab.)
• In motion detection mode, a moving object within the camera viewing angle is necessary to trigger the motion sensor for recording.

• Make sure the system date and time have been correctly set.
Bright white spots appear at nighttime :
The camera’s infrared LEDs produce invisible light that reflects off surfaces such as glass. Install the camera on the other side of windows or place the lens flush against
the surface to improve the night vision.

Please check the environment rating (Ingress) of the camera(s) before installing outdoors.
Memory card error :
Make sure the memory card is correctly inserted and formatted.

Please backup the data before formatting. This Format function will erase all data on the memory card.
Wrong date and time are shown :
• Make sure you’ve selected the correct time zone. Unexpected date and time can result in an incorrect recording schedule.

• Confirm the system date/time of the mobile device to ensure correct operation.
Router signal strength is weak :
• Change router/camera relative position.
• Use the Ethernet cable to physically connect the AppCam 25HD camera to your router.
• Use a Wi-Fi repeater/extender to maximize the service range of your Wi-Fi router.

• Switch your router to 11b/11g mode in order to improve router service range.
Limited internet bandwidth :

• Avoid more than two users accessing the AppCam 25HD at a time.